By purchasing from you are entering into a contract and accept the following Terms and Conditions.


Orders of 10kg and over will be delivered via Parcelforce next working day delivery providing orders are placed before 2pm on the order date .

Orders under 10kg will be delivered 2 – 3 working days from order unless next day delivery is selected .

Please note that any delivery times stated are estimates. Delivery times are not guaranteed and should not be relied upon as such. The goods are at your risk from the time you accept the delivery .

We process and dispatch all orders within 1-2 working days and you should receive delivery within a further 2-3 working days, unless next day delivery has been requested . Any orders destined for outlying areas (i.e. Highlands & Islands, Channel Islands) may take slightly longer to deliver .

Orders are not dispatched until we have received full payment for the goods .


When you submit an order we will send you an email with your Order Reference Number and details of the items you have ordered . This email is only an acknowledgement, not acceptance of your order. Acceptance of your order will only occur when we send you a further email as confirmation that we have dispatched your order .

Pricing & Availability

All goods and prices are subject to change . All prices are in Sterling and inclusive of VAT (where applicable) and exclude delivery charges .

Whilst we make every effort to ensure the accuracy of the prices displayed on this website, errors may occur . If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled .


Credit Card or Debit Card orders are processed securely online through PayPal .

Returns Policy

You have the right to cancel the contract for the purchase of any goods within seven working days of delivery. To exercise your right of cancellation you must give written notice by email or by letter .

If the goods supplied to you are damaged on delivery, you must notify us via email within 3 days .

If you are not happy with your purchase please contact us via an email to [email protected] and return any goods within 7 days. We will agree to a refund as long as the item/items are returned in perfect condition and in their original packaging . We ask that all returns are sent via Recorded Delivery so that they can be tracked and signed for, therefore providing a small amount of insurance should they be lost or damaged. Please enclose the delivery note with your item and the reason for its return .

Please note that you will be responsible for the costs of returning goods to us unless we delivered the item to you in error. We will inspect all returned goods and refund the purchase price within 14 days of return . If you do not return the goods as required, we will deduct any part of the costs of returning the items to us not paid by you or the cost of collection incurred by us .


This contract will be governed by English Law and any dispute will be resolved exclusively in the courts of England.

The website is operated by:

Calm ‘ n ‘ Soothe .
Unit 7
Brookside House
Townley Street

We reserve the right to change the above Terms and Conditions at any time without notice. Any changes will take effect on the date they are posted and communicated on this website.